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HomeStars Review Process

The many contractors and retailers who go the extra mile deserve great reviews from customers, and the ones who botch their jobs or offer poor service usually warrant critical  comments from their clients. However, not all the reviews we receive are suitable for publishing. We’re rigorous about ensuring that reviews are real and provide substantive information about the job and the quality of the work such that others can learn from the information provided. We are constantly improving our review verification process to ensure we have only high quality reviews on the site. Business owners are also free to respond to both positive and negative reviews, demonstrating their openness to feedback and improving their service.  

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